Current Job Vacancies

Front of House Manager

Job Purpose

Are you ready to lead an exceptional team in the heart of Heacham Manor's F&B Venues?

Partnering closely with the Hotel General Manager, you'll steer the daily operations and management, ensuring seamless collaboration with our Events team for extraordinary event experiences.

You will craft an environment where every guest is treated to impeccable service, unwavering food quality, and pristine cleanliness. Your touch will define their experience.

The postholder will forge a high-performing team through effective management and targeted training. Your guidance will be the cornerstone of our service excellence by nurturing the growth of the F&B team, upholding rigorous standards, precise procedures, and unmatched quality. Your leadership will be the compass for our culinary journey.

In this pivotal role, you'll be the steward of our commitment to excellence. Join us in crafting exceptional experiences at Heacham Manor.

Permanent, Full-time employment

Salary: up to £29,000 per annum depending on experience

Hours: 45 hours including weekends and bank holiday working.

Job Responsibilities

• Ensure schedules are in place for fully staffed shifts, manage overhead costs within budgets, and align with business needs.
• Ensure all guests receive outstanding customer service through engaged and trained team members.
• Manage and support the team to maintain excellent service, consistent food standards, and cleanliness.
• Assist the Hotel General Manager in recruiting new team members, conducting regular appraisals, and addressing performance issues.
• Monitor employee punctuality and adherence to uniform standards.
• Coordinate with the Hotel General Manager/Supervisors to ensure effective team operations for departmental efficiency.
• Ensure compliance with cash handling procedures and train team members for cash security and banking.
• Conduct end-of-night cash up procedures, verify cash accuracy, and complete safe/banking records.
• Drive and motivate the team towards achieving company target GP% and manage costs for profitability.
• Participate in developing new revenue streams for Food & Beverage operations and suggest promotional ideas to Marketing.
• Perform physical monthly inventory and adhere to cost and budgetary goals.
• Assist with placing orders whilst establishing and maintaining adequate par levels.
• Conduct daily service staff line meetings to include any events taking place, daily specials, menu changes, desserts, wine specials, preparation standards and any other pertinent information.  

Requirements

• Experience within a F&B Management/Senior Supervisory position.
• Diploma in Hospitality Leadership (Preferred)
• Food Hygiene Management, Food Hygiene & Safety Certificate L2 (Training provided)
• Experience of achieving food and drink cost targets and GP%.
• Teamwork skills and the ability to act as the public face of the business.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK
• Flexible Schedule, for Working hours.

Personal attributes

• Ability to remain calm and work under pressure in a fast-paced environment.
• Exceptional Customer Service and attention to detail skills.
• Exceptional organisational and leadership skills
• Ability to work well with others with excellent interpersonal and communications skills.
• Ability to lead a team and a passion for developing your team.
• Strong Work Ethic with Good Timekeeping Skills 
• Problem solver with a ‘Can Do’ Attitude.
• Positive, Approachable Demeanour.
• Desire to improve and enhance the Customer Experience.

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Sous Chef

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun, and bursting with energy work environment, then we would love to hear from you.

You will be required to work with the Senior Sous Chef to ensure the efficient and organised running of the Kitchen. Although this post is not entirely customer facing the postholder must understand that good customer service is also in ensuring Back of House tasks and services are completed efficiently and to a high standard. As such the postholder will assist the Senior Sous Chef in managing the day-to-day kitchen operations whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

The key focus of all departments is maintaining excellent customer service and care whilst managing health and safety within the workplace.

Contract & Hours of Work

Salary: staring from £30 000 per annum (negotiable, depending on experience)

Permanent contract, 45 hours per week, including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Assume a supporting role to Senior Sous Chef in the smooth running of the kitchen and the implementation and on-going improvement of standards and profitability, manage the daily kitchen operations efficiently and effectively.
• Preparing and plating meals for breakfast, lunch, and dinner service.
• Monitor employees to ensure adhere to uniform standards.
• In the absence of the Senior Sous Chef ensure monthly stock takes are completed and monitored.
• Work within departmental budgets to ensure the kitchen team achieves the company target GP%.  
• Ensure food safety and health & safety procedures are always adhered to, across the outlets, in accordance with the Safer Food Better Business Manual.
• Assist in dealing with customer queries and problems promptly and efficiently.
• Ensure stock rotation procedures are adhered to. Ensure that wastage is kept to a minimum.
• Ensure that purchases are recorded and monitored effectively, and all relevant procedures and policies are adhered to, including signing all delivery invoices to check inventory and temperatures before accepting.
• Ensure all correct paperwork is completed on time and to the required standards.
• Complete all checks and calibration on kitchen equipment as advised by the Head Chef.
• Provide input to menus and feedback for the new season’s menu.

Requirements

• Food Hygiene & Safety Certificate Level 2.
• Previous Commis or Chef de Partie experience.
• Experience of achieving food cost targets and GP%.
• Good knowledge of fresh food and mid to high volume operations.
• Computer literate with proficiency in Microsoft Office.
• Flexible Schedule, for Working hours.

Personal attributes

• Full valid Driving Licence for UK (Desirable).
• Excellent customer service and good communication skills.
• Attention to detail.
• Awareness of standards of cleanliness. 
• Reliable and organised. 
• Enthusiastic and Energetic Team Player.
• Strong work Ethic. 
• Good timekeeping Skills.

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Chef De Partie

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun and bursting with energy work environment, then we would love to hear from you.

You will be required to assist in the efficient running of the kitchen service and assist with the preparation of food items and operations of the kitchen. Working as part of the kitchen team they will use good communication and skills to ensure all safe practices are maintained in line with both company procedures and Safer Food Better Business guidelines.

The key focus of all departments is maintaining excellent customer service and care whilst managing health and safety within the workplace.

Contract & Hours of Work

Salary: up to £ 11.52 per hour depending on experience

Permanent contract, 42.5 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Preparing and plating meals for breakfast, lunch, and dinner service.
• Uphold high standards of food quality at all times, paying meticulous attention to detail to ensure that all dishes are delivered according to the correct specification.
• Be responsible for ensuring food safety / health and safety procedures are always adhered to.
• Ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the kitchen is ready for service, and set up as detailed in Procedures.
• Assist F&B Operations Manager and Chefs in the day-day operations of the kitchen.
• Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

Requirements

• Food Hygiene Certificate Level 2.
• Previous Commis or Chef de Partie experience.
• Computer literate.

Personal attributes

• Full valid Driving Licence for UK (desirable).
• Excellent customer service and good communication skills.
• Attention to detail.
• Awareness of standards of cleanliness.
• Reliable and organised.
• Enthusiastic and energetic team player.
• Strong work ethic.
• Good timekeeping skills.

Download Full Job Description

Food and Beverage Supervisor

Job Purpose

At Heacham Manor Hotel, we curate exceptional dining experiences, crafting cherished memories for our guests. It's the fusion of sights, sounds, scents, and impeccable service that leaves a lasting impression.

As a Food & Beverage Supervisor, you will orchestrate the seamless operation of the Mulberry Restaurant, Bar, and Pavilion. From Breakfast to Lunch, Afternoon Tea, and Dinner shifts, your mandate is to ensure efficiency and profitability, all while upholding superlative food service standards. This entails task delegation, team support, performance monitoring, and regular reporting to departmental managers.

In this pivotal role, you'll refine and enhance processes within the F&B department, augmenting overall operational efficacy. Your primary focus will be on upholding exceptional customer service and safety protocols within the workspace.

Furthermore, as a Supervisor, you will collaborate closely with both the Deputy F&B Manager and the F&B Operations Manager. Together, you'll ensure all F&B Team Members are adeptly trained in adherence to departmental procedures, guaranteeing consistent standards and top-tier customer service.

Salary: up to £11.42 per hour depending on experience,

Hours: 42.5 hours including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Ensuring Quality standards are upheld, engaging with customers, and serving food and drinks in line with the 8 steps of service.
• Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.
• Support the F&B Team members by clearing tables as necessary.
• Assist with the setup of the function rooms, bar & restaurant for events as required.
• Hold up to date knowledge of Menus and any special events within the establishment.
• Liaise with Deputy F&B Manager to plan workloads and allocate tasks.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.
• Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.
• Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.
• Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

Requirements

• Previous experience within a Food & Beverage setting
•  Previous experience of leading a team is desirable.
• Food Hygiene Certificate Level 2
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours.

Personal attributes

• Excellent Customer Service
• Enthusiastic and energetic team player
• Strong Work Ethic
• Good Timekeeping Skills
• Fast thinking
• Polite and well-mannered with good communication skills.
• Works well in a fast -paced environment
• Ability to lead a team

Download Full Job Description

Food & Beverage Team Member

Job Purpose

If you are an enthusiastic and energetic individual who wants to be a part of an amazing Food & Beverage team, then we would love to hear from you.

This role is customer focused within a fast- paced environment, you will therefore have excellent customer service and outstanding communication skills.

Salary: up to £10.82

Contract & Hours of Work: Full-time; 42 hours per week (yearly average) including evenings, weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a Rota basis.

Applicants must be at least 18 years of age to apply for this position, as it involves serving alcohol and may require work shifts that extend beyond 10 pm.

Job responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

Requirements

• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours.
• Computer literate
• Previous Experience within a similar setting desirable but training will be given.
• Food Hygiene Certificates (Desirable)
• Excellent Customer Service

Personal attributes

• Teamwork skills and the ability to act as the public face of the business.
• Organised
• Enthusiastic and Energetic Team Player
• Strong Work Ethic
• Good Timekeeping Skills
• Works well in a fast-paced environment.
• Polite and well-mannered with good communication skills

Download Full Job Description

Breakfast Chef

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun, and bursting with energy work environment, then we would love to hear from you.

The postholder will be required to assist in the efficient running of the kitchen service during breakfast and assist with the preparation of food items and operations of the kitchen. Working as part of the kitchen team they will use good communication and skills to ensure all safe practices are maintained in line with both company procedures and Safer Food Better Business guidelines.

Contract & Hours of Work

Salary: up to £ 11.52 per hour depending on experience 

Permanent contract, 42.5 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Preparing and plating meals for breakfast & assisting afternoon tea service where required.
• Uphold high standards of food quality at all times, paying meticulous attention to detail to ensure that all dishes are delivered according to the correct specification.
• Be responsible for ensuring standards of cleaning are consistently excellent, all daily, weekly, and monthly tasks are completed and recorded and maintain a clean and tidy work area.
• Be responsible for ensuring food safety / health and safety procedures are always adhered to.
• Be responsible for acting in accordance with the Safer Food Better Business Manual at all times.
• Ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the kitchen is ready for service, and set up as detailed in Procedures.
• Assist F&B Operations Manager and Chefs in the day-day operations of the kitchen.

Requirements

• Food Hygiene Certificate Level 2.
• Previous Commis, Chef de Partie or Breakfast chef experience.
• Computer literate.
• Full valid Driving Licence for UK (desirable).
• Flexible schedule, for working hours.

Personal attributes

• Excellent customer service and good communication skills.
• Awareness of standards of cleanliness.
• Excellent attention to detail.
• Reliable and organised.
• Enthusiastic and energetic team player.
• Good timekeeping skills.

Download Full Job Description