Book and Stay with Confidence

Coronavirus – Keeping everyone safe

Updated 28th January 2022

Visit England We're Good To Go

BOOK WITH CONFIDENCE  FLEXIBLE DATE CHANGES  NO QUIBBLE REFUNDS

Our Book with Confidence Guarantee Means:

Booking a holiday should not be a worry and we are committed to making things as simple as possible for you, with our Book With Confidence Guarantee:

  • No Quibble Refund or Flexibility To Change Your Date if the Government advises we have to close the hotel when you are due to be on holiday with us.
  • FREE Flexible Date Changes if you have coronavirus and are required to isolate. You will only need to pay the difference if your new holiday costs more.

*We ask that requests to change/cancel your holiday due to the above-mentioned reasons the following must be provided no later than 48 hours before the original arrival date.

Terms and Conditions Apply:

  • If we have to cancel your booking due to the hotel being closed under instruction from the Government as a result of coronavirus then you will be entitled to a full refund or you can amend your holiday free of charge. Please note if you cancel your booking before any Government instruction has been received you will not be entitled to a refund or free amendment of your holiday. If you cancel your holiday, standard booking terms and conditions will apply.
  • Free Flexible Date Change requests must be received no later than 48 hours prior to your arrival date. If you change the date, your new arrival date must be within 12 months of original arrival date. You will be required to pay the difference if there is an increase in price. 
  • For any cancellations within 24 hours of your arrival check-in time (3 pm), or in the case of a no-show then the full price of the first night will be charged. Any early departures will be charged for the full length of stay.
  • We reserve the right to remove this offer at any time.
  • This only applies to bookings with an arrival date up to and including 31st October 2022.

Our Stay with Confidence Promise Means:

Before You Arrive:

  • It is IMPORTANT that should any member of your booking experience COVID-19 symptoms that you MUST NOT visit the hotel until you produce a negative Lateral Flow Test.

You Will Find:

  • Easy to understand and visible signs around the hotel.
  • A pre-arrival email detailing our check-in and check out process and all of the information you need before you arrive.
  • Perspex screens are in place at our Reception to help maintain social distancing requirements.
  • Guaranteed thorough clean of accommodation using Diversey cleaning products, a globally recognised cleaning brand used by many of the leading hotels in the world.
  • Pre-booked breakfast and dinner are available from our Mulberry Restaurant (Limited Spaces Available).

While You Are With Us:

  • You must follow COVID guidance including obeying signage, washing your hands and using hand sanitiser.
  • If you or a member of our booking start experiencing COVID-19 symptoms, contact our 24 hours Reception desk immediately, do not leave your room until you have received further instruction.
  • The lead name on the reservation is the person who is responsible to ensure all member of the booking follows our Coronavirus Guidance.  Failure to do so, or abuse towards our team members will not be tolerated.

What To Expect When You Visit:

Check-in: Please report to our reception desk on arrival where we will check you in and guide you to where your room is.  We have Perspex screens in place to maintain social distancing requirements.

Room Keys: It would be appreciated if all guests could Hold on to room keys when going out for the day and please return your key to reception on check out. 

Room Cleaning: Rooms will not be serviced during your stay, however, should you require us to replenish toiletries, towels or your tea tray, please contact reception by dialling 100.

Please note the Mulberry Spa is closed at this time.