Book and Stay with Confidence

Coronavirus – Keeping everyone safe

Updated 19th July 2021

 

Visit England We're Good To Go

BOOK WITH CONFIDENCE  FLEXIBLE DATE CHANGES  NO QUIBBLE REFUNDS

PLEASE NOTE: Although the Government has lifted restrictions from 19th July, we will be continuing with the below procedures for your peace of mind.

Book your stay today

Should your plans be affected by any of the following reasons are pleased to be able to offer you a no quibble refund or you can simply move your stay to an equivalent date in the future:

If Government restrictions dictate that we must close the Hotel or that you shouldn't travel to the Hotel.
*If you or any members of your party are suffering from COVID-19 or have any COVID-19 symptoms.
*If you have been in contact with someone with COVID-19 or have been advised to self-isolate by Track & Trace.

Terms and Conditions

*We ask that requests to change/cancel your holiday due to the above-mentioned reasons must be provided no later than 7 days before the original arrival date. Evidence that you or a member of your party are unable to travel due to UK Government Public Health Restrictions, a positive test result or request to isolate must be provided before your cancellation or amendment is processed. If you change the date, your new arrival date must be within 12 months of the original arrival date. You will be required to pay the difference if there is an increase in price. Searles Leisure Resort reserves the right to remove this offer at any time. This only applies to all bookings with an arrival date up to and including 30 November 2021 only.

If your reservation is cancelled by the hotel, or if you cancel your reservation 24 hours prior to arrival check-in time (3pm), you may change your stay free of charge to an alternative date within 2021. Prices may vary from your original reservation and any price difference will be reflected in your booking confirmation. Alternatively, your booking may be cancelled and refunded in full under our no-quibble refund promise. 

For any cancellations within 24 hours of your arrival check-in time (3pm), or in the case of a no-show then the full price of the first night will be charged. Any early departures will be charged for the full length of stay.

Any reservations made outside closed dates our normal administration fees will apply.

Important Information about your stay

Our Heacham Manor Promise to You

  • Social distancing measures to ensure we maintain 1m+ distancing.
  • Easy to understand and visible signs around the hotel.
  • A pre-arrival email detailing our check-in and check out process and all of the information you need before you arrive.
  • Perspex screens in place at our Reception to help maintain social distancing requirements.
  • Guaranteed thorough clean of accommodation using Diversey cleaning products, a globally recognised cleaning brand used by many of the leading hotels in the world.
  • Pre-booked breakfast and dinner are available from our Mulberry Restaurant (Limited Spaces Available).

Playing Your Part

Before you arrive:

  • Health Check Questions will be included in your pre-arrival email.
  • It is IMPORTANT that should any member of your booking is experiencing COVID-19 symptoms that you MUST NOT visit the hotel under the Government Guidelines.

While you are will us:

  • You must follow COVID guidance including obeying signage, washing your hands, using hand sanitiser and follow social distancing.
  • If you or a member of our booking start experiencing COVID-19 symptoms, contact our 24 hours Reception desk immediately, do not leave your room until you have received further instruction.
  • The lead name on the reservation is the person who is responsible to ensure all member of the booking follows our Coronavirus Guidance.  Failure to do so, or abuse towards our team members will not be tolerated.

Face Masks/Coverings

It is encouraged that Guests/Customers wear a face mask/covering in all public areas of the business unless you hold a medical exemption. 

What To Expect When You Visit

Check-in: Please report to our reception desk on arrival where we will check you in and guide you to where your room is.  We have Perspex screens in place to maintain social distancing requirements.

Room Keys: It would be appreciated if all guests could Hold on to room keys when going out for the day and please return your key to reception on check out. 

Room Cleaning: Rooms will not be serviced during your stay, however, should you require us to replenish toiletries, towels or your tea tray, please contact reception by dialling 100.

Track & Trace
We will be employing the NHS Track and Trace App using a specific QR code for each of our venues. Please download the NHS COVID-19 APP, from your App store and when entering the venues please scan in the QR code available. If you don’t have the digital means, please wait at the venue entrance to be registered on our paper system.

Food Venues
We are currently offering food and drinks using table service only. On arrival please complete the track and trace requirement, then wait for the member of staff to allocate you a table.  They will then take your order from the table. When you require anything further please try to get their attention without coming up to the bar. We will prefer to take payment at the table via card payment. 

In order to maximise seating, please do not move the tables and chairs as they are set around the tables by the staff.

Mulberry Restaurant

  • Breakfast is currently not being served in the Mulberry Restaurant (please see note under The Pavilion).
  • Lunch, Sunday Lunch and Afternoon Tea will not be served at The Mulberry Restaurant this time.
  • Dinner will be served between 6:00- 8:30 pm each day. Guests are required to pre-book and spaces are limited.
  • We are no longer providing Room Service.

The Pavilion

When visiting The Pavilion please access via the main entrance and wait to be seated. Track and trace is in operation. Dogs are not permitted inside The Pavilion but are welcome to join us from our downstairs patio area.

  • Breakfasts will be served between 8:00-10:30 AM each day from our Meetings and Events space in The Pavilion. Guests are required to pre-book and spaces are limited.

Sunday-Thursday

  • Sports Bar (Ground Floor) open from 7:30 AM - 6:00 PM for food and drink. Last food orders at 4:30 PM. 
  • Terrace Bar (1st Floor) open from 12:00 - 9:00 PM for food and drink. Last food orders at 4:30 PM. 
  • Afternoon Tea to be served in Terrace Bar from 12:00 - 4:30 PM. 

Friday and Saturday

  • Sports Bar (Ground Floor) open from 7:30 AM - 6:00 PM for food and drink. Last food orders at 4:30 PM. 
  • Terrace Bar (1st Floor) open from 12:00 - 10:00 PM for food and drink. Last food orders at 8:00 PM. 
  • Afternoon Tea to be served in Terrace Bar from 12:00 - 4:30 PM. 
Mulberry Spa

The Mulberry Spa remains closed at this time. Further details to be confirmed.

Our team members will be trained in all the changes and additional precautions we are constantly making.  As per Government Guidelines if they or a member of their household is experiencing COVID-19 symptoms they will self-isolate at home.